Dr Antoinette Jordan is an Assistant Lecturer in Business Information Systems in the Faculty of Business, South East Technological University in Ireland. As an interdisciplinary researcher, her expertise combines sociology, political science and computer science in STS and organisation studies. Her research interests combine social policy with digital transformation, most recently in the areas of public services, European affairs and digital education. As a member of Waterford Un/Employment Research Collaborative (WUERC) at SETU she researches the lived experience of the digital transformation of unemployment and was a researcher in funded projects on this topic: the H2020 HECAT project and SFI-funded Future Digital Challenge PESTech project, plus a PhD scholarship from the HECAT project. She is a member of the organising committee for the Digital Education Conference at SETU.
As a EU funding expert, she has held roles as National Contact Point for INTERREG Programmes in Ireland plus Project Manager and Work Package Lead roles in large, interdisciplinary EU-funded research projects across academic, research and public sector environments in Ireland and the UK. Roles included Project Manager for the Lead Partner on the H2020 HECAT project on disruptive technologies in public services at SETU and the FP7 TRANSFORM project on eHealth and patient safety at King's College London. She is open to future funding collaborations for Horizon Europe, New European Bauhaus and INTERREG, particularly in the area of digital transformation, public services, digital education and stakeholder engagement.
She holds a BA in Sociology from University College Cork Ireland, MSc in Computer Science from University of Birmingham UK, MBS in Government from University College Cork-Cork University Business School, Postgraduate Certificate in Data Protection Practice from the Law Society of Ireland and a PhD from the Faculty of Business, South East Technological University Ireland. She is currently undertaking a Certificate in Teaching & Learning at SETU.
Key roles at SETU:
Sept 2024 Assistant Lecturer in Business Information Systems (SETU Carlow Campus)
Research Assistant PESTech Project SFI Future Digital Challenge (SETU Waterford Campus, 2024)
Dissemination of research funded by HECAT EU project. The HECAT Project has received funding from the European Union’s Horizon 2020 research & innovation programme under grant agreement No 870702.
Research Projects:
SFI Future Digital Challenge: PESTECH Project. 2023-2024. Research Assistant. Making The Labour Market Visible.
INTERREG-V Ireland-Wales: BUCANIER Project 2017-2020 Project Officer. Building Clusters and Networks in Innovation Enterprise and Research.
Growing Up In Ireland National Longitudinal Study of Children. Survey Interviewer.
FP7 ICT-AGRI-2 ERA-NET Project 2014-2017 Research Officer, Work Package Lead. Information and Communication Technologies (ICT) and Robotics for Sustainable Agriculture.
FP7 TRANSFoRm Project 2010-2015 Project Manager for Lead Beneficiary, Work Package Lead. Translational Research and Patient Safety in Europe.
FP7 EIS Project 2009-2013 Project Manager for Lead Beneficiary, Work Package Lead. Development of a European Implementation Score for measuring implementation of research into healthcare practice using vascular disease as an example.
FP7 EHR4CR Project 2011-2016 Project administrator. Electronic Health Records for Clinical Research.
FP7 LINNEAUS EURO-PC Project 2009-2013 Project administrator. Learning from International Networks about Errors and Understanding Safety in Primary Care.
Census of Population Census of Ireland 2011. Census Enumerator.
INTERREG IVB Atlantic Area: ATLANT-KIS Project 2009-2011. Project administrator. Platform of Knowledge Intensive Services for Innovation and Technology and Knowledge Transfer.
INTERREG IIIC South: ESTIIC Project 2005-2008 Project administrator. Encouraging the use of Technology, Innovation and the Information Society for Competitiveness.
INTERREG IIIB North West Europe: MAYA II Project 2002-2006 Project Officer. Marine and Yachting in the Lower North Sea and the Irish Sea.
EU Project Management: Experienced EU Project Manager in multi-disciplinary international teams - project management, project coordination, EU reporting and finance, project communication, project applications, grant writing, partnerships, project administration in INTERREG, FP7, HORIZON2020, Horizon Europe.
Member of Conference Organising Committees
Doctoral Colloquium at Digital Education Conference, SETU, 2024 - 2025
Digital Education Conference, SETU, 2023 - 2025
‘Building Clusters and Networks in Innovation, Education and Research Conference’ (BUCANIER Project), IT Carlow, 2021
‘Shaping the Future: Targeting Opportunities for ITC in Agriculture Conference’ (ICT-AGRI ERA-NET Project), Teagasc, 2016
‘The Learning Health System in Europe Conference’ (TRANSFoRm Project), King's College London - Division of Health & Social Care Research, 2015
‘European Integration Score Symposium’ (EIS Project), King's College London - Division of Health & Social Care Research, 2013
Invited Panellist
‘Student Perspectives on Digital Education’, Digital Education Conference, South East Technological University, Ireland, 2023
Invited Speaker
Doctoral Colloquium, Digital Education Conference, South East Technological University, Ireland, 2024
Go Global, EU CONEXUS Seminar, South East Technological University, Ireland 2024
ORBITAL MCSA ITN, Year 3 Annual Meeting & MSCA Open Day, South East Technological University, Ireland 2023
Griffin, R., Jordan, A. & Tuite, A. (2024) Considering the animating ethos of designing digital first unemployment services: On the motivation of others. Australian Journal of Social Issues, 00, 1–17. Available from: https://doi.org/10.1002/ajs4.365
Griffin, Ray, Tuite, Aisling, Hayes, Órla, Jordan, Antoinette. (July, 2023). [HECAT] D5.4 Report and model for developing pathways for disruptive technologies into public services. https://doi.org/10.5281/zenodo.11210213
Hayes, Orla; Griffin, Ray; Tuite, Aisling; Jordan, Antoinette (2023). [HECAT] D7.2 Policy Briefing Report 2 “Labour Market Visibility: Data and the Job Market”. https://zenodo.org/records/10083367
Jordan, A. (2021) Women in PG Research, Eolas Newsletter, Graduate Studies Office, SETU.
Conference Presentations
Jordan, A. and Griffin, R. (2025) Dead data and bureaucratisation of suffering: social pathologies in labour market governance. Social Pathologies of Contemporary Civilisation Conference (SPCC), University College Cork, Ireland.
Griffin, R., Tuite, A. and Jordan, A. (2025) The social life of an unsupervised public AI algorithm: An ethnographic exploration of uncertainty, surveillance and resistance in the PEX unemployment algorithm. European Group for Organizational Studies (EGOS) Conference, Alba Graduate Business School, The American College of Greece, Athens, Greece.
Tuite, A., Jordan, A. and Griffin, R. (2025) AI-tamed: An action learning adventure in how public service caseworkers resist and adapt to algorithmic control. European Group for Organizational Studies (EGOS) Conference, Alba Graduate Business School, The American College of Greece, Athens, Greece. [BEST PAPER IN TRACK]
Jordan, A. and Griffin, R. (2025) Social Policy Kills: the absence of Lived Experience in Irish labour market policy. 13th Annual NERI Labour Market Conference, Ulster University, Belfast, Northern Ireland.
Jordan, A. and Griffin, R. (2025) From politics to code: the unfolding of EU digital aspirations into practice. Sociological Association of Ireland Annual Conference, University College Cork, Ireland.
Jordan, A. and Ogilvie, B. (2024) Cross-border bilingual Digital Entrepreneurship Education with the BUCANIER project - Building Clusters and Networks in Innovation Enterprise and Research in Ireland and Wales. Digital Education Conference 2024, SETU, Ireland.
Jordan, A. (2024) Doctoral Scholar's Perspective Doctoral Colloquium at the Digital Education Conference 2024, SETU, Ireland.
Griffin, R., Tuite, A. and Jordan, A. (2024) Considering the animating ethos of designing digital first unemployment services: on the motivation of others. Street Level Bureaucracy Conference 2024, Aalborg University Copenhagen Denmark.
Holden, E., White, P.J., Casey, B., Tuite, A., Jordan, A., Griffin, R. (2024) Public Labour Market Infrastructure: New digital horizons for public employment services. Street Level Bureaucracy Conference 2024, Aalborg University Copenhagen Denmark.
Jordan, A., Dooly, Z. and Griffin, R. (2023) Undoing AI in bureaucracy: Statistical profiling algorithms in Public Employment Services (PES). European Group for Organizational Studies (EGOS) 2023, Sardinia, Italy.
Jordan, A., Dooly, Z. and Griffin, R. (2023) The Impact of the COVID-19 Pandemic on the Digitalization of Public Employment Services: A Case Study of the Datafied Welfare State in Ireland. Council for European Studies (CES) Conference, 29th International Conference of Europeanists, University of Reykjavik, Iceland.
Jordan, A., Dooly, Z. and Griffin, R. (2023) The Sociology of Policy and Code: Assembling Public Employment Services. Sociological Association of Ireland Conference 2023, University College Dublin Ireland.
Jordan, A. (2023) The Sociology of Policy and Code: Assembling Public Employment Services. South East Technological University Postgraduate Research Conference 2023, SETU Carlow Ireland.
Jordan, A., Dooly, Z. and Griffin, R. (2023) The Sociology of Policy and Code: Assembling Public Employment Services. Recreating the world: Critique, control and crisis in new social realities Conference, SETU Waterford Ireland.
Jordan, A. (2023) The Sociology of Policy and Code: Assembling Public Employment Services. Sociological Association of Ireland Postgraduate Conference 2023, University College Dublin Ireland.
Jordan, A., Dooly, Z. and Griffin, R. (2022). The impact of the COVID-19 pandemic on the digitalisation of public employment services (PES): a case study of robotic process automation (RPA) implementation in Ireland. European Network for Social Policy Analysis (ESPANET) Conference 2022, Vienna Austria.
Jordan, A., Dooly, Z. and Griffin, R. (2022). Policy into code: an un-strategic approach to digital delivery of welfare policy. European Group for Organizational Studies (EGOS) Conference 2022, Vienna Austria.
Jordan, A., Dooly, Z. and Griffin, R. (2022) Transformation and administrative work practices - the evolution of algorithmic profiling in welfare services in Ireland and France. European Association for the Study of Science and Technoloy (EASST) Conference 2022, Madrid Spain.
Jordan, A., Dooly, Z. and Griffin, R. (2022) Data in welfare: biopolitics of algorithmic welfare and the (in)dividual. Sociological Association of Ireland Conference 2022, TUS Limerick Ireland.
Jordan, A. (2022) Embracing digital delivery in public services; a case study of Ireland’s employment policy from policy to code. South East Technological University Postgraduate Research Conference 2022, SETU Waterford Ireland.
Jordan, A. (2022) New reality: biopolitics of algorithmic welfare and the (in)dividual Sociological Association of Ireland Postgraduate Conference 2022, Online.
Jordan, A., Griffin, R., Dooly, Z., Demazière, D., Delpierre, A. and El Fatihi, H. (2021) Why Profiling? Administrative resistance to automated decision-making in public employment services (PES): a comparative study of Ireland and France. European Network for Social Policy Analysis Conference 2021, Online.
Jordan, A., Dooly, Z. and Griffin, R. (2021) Ethnographic Response to algorithmic welfare: A case study of statistical profiling in Ireland. European Group for Organizational Studies (EGOS) Conference 2021, Online.
Jordan, A. (2021) Algorithmic welfare: welfare transformed? Sociological Association of Ireland Postgraduate Conference 2021, Online.
Jordan, A., Dooly, Z. and Griffin, R. (2020) Clumps of people raised the cheer of the gratefully oppressed: An ethnography of technologies at the end of the individual. Anthropological Association of Ireland Conference, Online.
Academic Posters
Holden, E., White, P.J., Tuite, A., Jordan, A., Casey, B. and Griffin, R. PEStech: Making the Labour Market Visible. Digital Education Conference 2024, SETU Waterford. [BEST POSTER AWARD]
Jordan, A. (2021) Profiling: An ethnography of labour market decision - making policies. Waterford Institute of Technology Postgraduate Conference 2021, Online.
