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SETU is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The SETU website is currently partially conformant with WCAG 2.1 level AA, in accordance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in most current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

As we carry out regular testing and accessibility auditing in order to ensure ongoing accessibility compliance on our website, we may become aware of certain areas/modules/templates on the website where we could improve in terms of accessibility. We strive to maintain a Level AA conformance to the Web Content Accessibility Guidelines (WCAG) 2.1.

Please find below the areas which we are currently working to improve:

Areas for ImprovementTimelines for Improvement
Text alternatives for images are not meaningful or are missing on multiple pages.To be defined
Info and Relationships: ensure all ordered and unordered lists (defined by ul or ol elements) contain only li content elements. N/A - third party content
Input Purpose: select tag with autocomplete="prevent": ensure the autocomplete attribute is correct and suitable for the form field.N/A - third party content
Keyboard: 'sort A-Z' select is not operable with the keyboardN/A
Pause, Stop, Hide: footer mobile logo slider there is no way to pause/resume the slider.To be defined
Ensure navigation and global search are fully operable through a keyboard. To be defined
Parsing: HTML validator returns minor errors that are not possible to fix.N/A

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing the SETU website, please don’t hesitate to contact us:

We will try to respond to your valuable feedback within 5 business days. 

A formal quality assurance process was carried out by Kooba Internet Solutions Ltd. in March 2024, through the SETU website with a combination of automated and manual accessibility audits.

Non-Accessible Content

PDFs: Certain PDF documents on this site do not adhere to accessibility standards, potentially hindering full accessibility for users of screen readers. SETU is committed to appropriately tagging any new PDFs published on the website.

Iframes: The SETU website uses YouTube to host videos. YouTube videos are embedded in the website using iframes. Some of the components of these iframes might contain some accessibility issues. Since these are third-party elements originating from YouTube, SETU cannot currently rectify these issues with the iframes code used to embed videos. 

Enforcement Procedure

In the event of an unsatisfactory response to any notification or request, the requestor may make a complaint in writing to the Ombudsman for consideration under the Disability Act.