Dr Fabrice Bartholin is a lecturer in Hospitality Management and Tourism at SETU Waterford Campus in Ireland. He holds a Bachelor of Science in Hospitality Management from EHL Hospitality Business School in Lausanne, Switzerland. Fabrice transitioned from the hospitality industry to academia in 2015 and completed his Executive Master in Business Administration (MBA) with first-class honors at Waterford Institute of Technology in 2016. He later earned his PhD from Dublin City University, where his doctoral research explored how human resources and technology-enabled service systems impact frontline hospitality employees, customer experiences, and financial performance.
Fabrice teaches theoretical modules in the areas of hospitality and tourism operations management, as well as practical courses in SETU’s Training Restaurant.
Fluent in English, French, and Spanish, Fabrice has taught French to various cohorts under the Alliance Française umbrella at its Kilkenny Branch.
Fabrice's doctoral research explored the impact of human and technology service systems on frontline employees, customer experiences, and financial performance in service organisations.
Owing to his background as a practitioner, Fabrice is enthusiastic about interdisciplinary research with practical applications. He is particularly interested in phenomena that impact frontline service experiences, employee well-being and work experiences.
Fabrice is a committee member of THRIC (Tourism Hospitality Research Ireland Conference), a Member of SERVSIG (Service Research Community), and IAM (Irish Academy of Management).
With 15 years of experience in the hospitality industry, Fabrice has held various middle and senior management roles in the luxury hospitality sector, where he was responsible for the strategic leadership of high-turnover operations, managing multi-million Euro budgets and overseeing teams of up to 100 employees.
Industry Experience 2009-2014 Director of Food and Beverage, The Westin Hotel Dublin, Ireland 2004-2009 Food and Beverage Manager, Mount Juliet Conrad, Kilkenny, Ireland 2002-2004 Food and Beverage Manager, The Warwick San Francisco, USA 1998-2002 Various operational positions in Asia and Europe in 4 and 5 stars hotel properties
Professional Awards
Winner MBA Strategy Forum Competition, Issued by the MBAAI, June 2016
PhD Thesis
Bartholin, V. F. (2025) Integrating people and technology: the impact of service system interactions on frontline work, customer outcomes, and organisational performance. Doctorate of Philosophy PhD, Dublin City University Business School [Online] Available at: https://doras.dcu.ie/31376/
Bartholin, V. F. 'The future of services: a frontline employee perspective', 12th Servsig conference, University of Strathclyde, Glasgow Scotland. DOI: 10.13140/RG.2.2.14814.10566
Bartholin, F. 'Towards a ‘high-tech human service delivery: an interdisciplinary examination of the impact of frontline service technology and targeted human resources practices on service firms’ organisational outcomes', IAM 2020 virtual doctoral colloquium, Dublin City University. https://iamireland.ie/2021-iam-conference-page-dcu/
